We take every precaution to ensure your replacement keyboard arrives in perfect working order. Below is our complete shipping process.

For any shipping‑related questions, please contact us at info@laptop-keyboard.com – we’re happy to assist.

We stand behind the quality of our replacement keyboards. Every product comes with a 90‑day warranty from the date of delivery. Below you will find what is covered, what is not, and how to make a claim.

What is covered

• Key malfunction: Individual keys that do not register input, or that stick / repeat unexpectedly.
• Backlight issues: LED backlight not working or uneven illumination (for backlit models).
• Ribbon cable defects: Broken traces or connector damage that prevents proper connection.
• Software‑related issues: If the keyboard is recognised but produces wrong characters (due to internal circuit failure).

What is NOT covered

• Physical damage: Cracked keycaps, broken hinge clips, or any visible impact marks.
• Liquid damage: Spills, moisture, or corrosion caused by liquids entering the keyboard.
• Improper installation: Damage from forcing the cable, incorrect alignment, or using excessive force.
• Modifications: Any attempt to disassemble or modify the keyboard voids the warranty.
• Compatibility errors: If the keyboard does not fit because you ordered the wrong layout or model, this is not a warranty issue – please see our return policy.

How to make a warranty claim

• Contact us: Email info@laptop-keyboard.com with your order number and a clear description of the problem.
• Provide evidence: Attach photos or a short video showing the issue (e.g., key not responding, backlight failure).
• Receive RMA instructions: We will send you an RMA number and return address.
• Ship the defective keyboard back: Please pack it securely, preferably in the original packaging. We will cover return shipping for valid claims.
• Replacement processed: Once we receive and verify the defect, we will send you a replacement keyboard free of charge (or refund if preferred).

For any warranty‑related questions, please do not hesitate to reach out – we are here to help.

Replacing a laptop keyboard requires careful handling. Below are brand‑specific instructions. Always power off your laptop, disconnect the charger, and remove the battery (if removable) before starting.

Below are the most common issues users encounter with laptop keyboards. If your problem isn’t listed, please contact our support team.

Your Trusted Source for Laptop Replacement Keyboards

Welcome to laptop-keyboard.com – your premier destination for high‑quality, genuine replacement keyboards for laptops of all major brands. We understand that a broken or malfunctioning keyboard can be frustrating and disruptive, which is why we are committed to providing reliable, affordable, and easy‑to‑install replacement parts.

Who We Are

We are a dedicated team of laptop enthusiasts and spare parts specialists with over a decade of experience in the industry. Our mission is to make laptop repairs accessible to everyone – from DIY hobbyists to professional technicians. We source our keyboards from trusted manufacturers and test each unit to ensure it meets strict quality standards before it reaches your hands.

What We Offer

• Extensive Selection: We stock keyboards for hundreds of laptop models, including HP, Dell, Lenovo, ASUS, Acer, Apple, and more. Our catalog covers backlit, non‑backlit, US, UK, and international layouts.
• 100% Compatibility Guarantee: Each keyboard is designed to be a direct replacement for your original part. We provide detailed compatibility information and high‑resolution photos to help you make the right choice.
• Competitive Pricing: We offer wholesale prices for bulk orders and competitive retail pricing for single units – no hidden fees, no surprises.
• Fast Worldwide Shipping: Most orders are processed within 24 hours and shipped via reliable carriers. We offer both standard and express delivery options.
• Customer‑First Support: Our support team is available to answer your pre‑purchase questions and assist with installation guidance. We take pride in our responsive and friendly service.

Our Commitment

We believe in transparency and quality. All products are backed by a 90‑day warranty against manufacturing defects. If you are not satisfied with your purchase, we offer a hassle‑free return process within 30 days.

Thank you for choosing laptop-keyboard.com – we look forward to serving you!

We're Here to Help – Before, During, and After Your Purchase

At laptop-keyboard.com, we stand behind every product we sell. Our support team is dedicated to ensuring you have a smooth experience from selection to installation.

Pre‑Sales Assistance

• Compatibility Verification: Not sure which keyboard fits your laptop? Send us a photo of your original keyboard (top and back), and we will identify the exact model for you within 24 hours.
• Layout Guidance: Use our Keyboard Layout Query System to find your language layout, or contact us for personalized advice.
• Backlight Options: We can help you determine whether your laptop supports a backlit keyboard – check for the backlight icon on the function keys.

Installation Support

• Video Tutorials & Guides: We provide detailed installation instructions and video references to help you replace your keyboard safely.
• Professional Assistance: If you are not comfortable doing the replacement yourself, we recommend taking your laptop to a certified repair center – but we are happy to answer any technical questions you may have.
• Ribbon Cable Handling: Always handle the delicate flex cable by its edges – never bend or crease it.

After‑Sales Service

• 90‑Day Warranty: All keyboards are covered against manufacturing defects for 90 days from the date of delivery. If your keyboard fails under normal use, we will send a replacement free of charge.
• 30‑Day Return Policy: If you order the wrong part or simply change your mind, you can return the item within 30 days (buyer pays return shipping). The item must be unused and in its original packaging.
• RMA Process: To initiate a return or warranty claim, please contact our support team at info@laptop-keyboard.com with your order number and a brief description of the issue. We will provide you with an RMA number and return instructions.

Shipping & Tracking

• Orders are shipped within 1‑2 business days. You will receive a tracking number via email as soon as your order is dispatched.
• For any shipping delays or lost packages, we will work with the carrier to resolve the issue quickly.

Contact Us: For any questions, please email info@laptop-keyboard.com – we typically reply within 12‑24 hours.